Refund policy

Returns & Refunds
We accept returns on eligible items within 14 days of delivery. To be eligible, items must be unworn, unused, in their original condition and packaging, with proof of purchase.

To request a return, contact vip@luxelinksbyraesymone.com before sending anything back. Approved returns must be sent to:
305 S Smith St, Sandersville, GA 31082

Customers are responsible for return shipping costs. Original shipping fees are non-refundable. Items sent back without prior approval may not be accepted.

Custom Jewelry and Final-Sale Items
Custom, personalized, made-to-order, and sale items are final sale and are not eligible for return or refund. Please review all customization details carefully before ordering.

Damaged or Incorrect Items
Contact us within 48 hours of delivery with photos if your item arrives damaged, defective, or incorrect so we can resolve the issue.

European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union, you may cancel or return it within 14 days for any reason, subject to applicable law and the item being returned in its original condition, unworn or unused, with tags and packaging where applicable.

Refunds
Once we receive and inspect an approved return, we’ll notify you whether the refund is approved. Approved refunds are issued to the original payment method within 5–10 business days. Processing times may vary by bank or payment provider.